Return Policy
At Nityapanya, your satisfaction is our top priority. If something isn’t right, we’re here to make it right with a simple and hassle-free return process.
📅 Easy Return Window
You can request a return within 3 days of receiving your order if the product is:
- Damaged
- Defective
- Not as described
📲 Simple Return Process
Just reach out to us through:
- Facebook Messenger
- Phone Call
Share your Order ID, product issue, and (if required) a photo or video for quick verification.
🔁 Replacement or Refund
Once your return is approved, you can choose:
- Replacement: Get a fresh product delivered to your doorstep
- Refund: Receive your money back via your original payment method (bKash / Nagad / Card)
For Cash on Delivery (COD) orders, refunds will be processed through mobile banking.
✅ Conditions for Return
To qualify for a return:
- Product must be unused and in original packaging
- All tags, accessories, and freebies must be included
- Returns are not accepted for products damaged due to misuse
📦 Pre-Order Items
Pre-order items can only be returned if they are damaged or defective upon delivery.
💚 No Hassle, No Stress
Our team is always ready to assist you throughout the process to ensure a smooth and positive experience.
Your trust matters to us — shop with confidence at Nityapanya.