Terms and Conditions

Last Updated: 29.10.2025

Welcome to Nityapanya (“Website”, “we”, “our”, or “us”). By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by the following Terms and Conditions.

Please read these Terms carefully before using our website or services.

If you do not agree with any part of these Terms, please do not use our website.

Definitions

Customer / User / You

Any individual or entity visiting, browsing, or purchasing products from Nityapanya.

Products

All food, grocery, spice, flour, rice, oil, and household essentials offered for sale through our website.

Website

Refers to Nityapanya and all related web pages, mobile versions, and services.

Order

A purchase request submitted by a customer through our website or official communication channels.

Eligibility

To use our website and place orders, you must:

• Be at least 18 years old

• Be legally capable of entering into binding agreements under the laws of Bangladesh

By using this website, you confirm that you meet these requirements.

Account Registration

You may be required to create an account to place orders or access certain features.

You are responsible for:

• Maintaining the confidentiality of your account credentials

• Providing accurate information

• Restricting unauthorized access to your account

Nityapanya reserves the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activities.

Product Information

We strive to ensure that all product descriptions, images, pricing, and availability information are accurate and up to date.

However, slight variations may occur due to:

• Packaging updates

• Seasonal changes

• Lighting and display differences

• Human or technical errors

Nityapanya reserves the right to update or correct product information without prior notice.

Pricing and Payment

• All prices are displayed in Bangladeshi Taka (BDT)

• Applicable VAT or taxes are included unless stated otherwise

• We accept secure online payments and Cash on Delivery (COD) where available

Nityapanya reserves the right to cancel or hold orders if:

• Payment is incomplete

• Payment verification fails

• Fraudulent activity is suspected

Order Confirmation and Cancellation

After placing an order, you may receive an order confirmation via email, SMS, or phone call.

Orders are considered confirmed:

• After successful payment for prepaid orders

• After dispatch confirmation for COD orders

We reserve the right to cancel orders due to:

• Product unavailability

• Incorrect pricing

• Suspicious or fraudulent transactions

• Technical errors

Customers may request cancellation before the order is dispatched.

Delivery Policy

Nityapanya delivers products across Bangladesh.

Delivery timelines may vary depending on:

• Delivery location

• Product availability

• Weather or logistics conditions

Estimated delivery dates are approximate and not guaranteed.

Customers must provide accurate shipping information. Nityapanya will not be responsible for failed deliveries caused by incorrect addresses or contact details.

Return and Refund Policy

We accept returns only for:

• Damaged products

• Defective items

• Incorrect products delivered

Customers must notify us within 24 hours of receiving the order.

To process a return request, customers may be asked to provide:

• Order details

• Photos or videos of the issue

Refunds or replacements will be processed after verification.

The following items are generally not eligible for return:

• Opened products

• Used items

• Perishable food products unless defective

Approved refunds will be processed through the original payment method within 7–10 business days.

Use of Website

By using our website, you agree not to:

• Engage in unlawful or fraudulent activities

• Attempt unauthorized access to our systems

• Copy, reproduce, or misuse website content

• Disrupt website functionality or security

All website content, including text, images, graphics, logos, and branding materials, belongs to Nityapanya and may not be used without written permission.

Privacy Policy

Your personal information is collected and processed according to our Privacy Policy and applicable laws of Bangladesh.

Please review our Privacy Policy to learn how we handle and protect your information.

Limitation of Liability

Nityapanya shall not be responsible for any indirect, incidental, or consequential damages arising from:

• Use of the website

• Delays in delivery

• Product unavailability

• Technical interruptions

Our total liability for any claim shall not exceed the amount paid for the specific product or order.

Intellectual Property

All content on this website, including:

• Logos

• Brand names

• Product images

• Graphics

• Written content

is protected under applicable copyright and trademark laws of Bangladesh.

Unauthorized use, reproduction, or distribution may result in legal action.

Force Majeure

Nityapanya shall not be held liable for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters

• Political unrest

• Strikes or labor disputes

• Technical failures

• Internet or transportation disruptions

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh.

Any disputes arising from the use of this website shall fall under the jurisdiction of the courts located in Dhaka, Bangladesh.

Changes to Terms

Nityapanya reserves the right to modify or update these Terms and Conditions at any time.

Changes become effective immediately upon publication on the website.

Continued use of the website after updates constitutes acceptance of the revised Terms.

Contact Us

For any questions, complaints, or concerns regarding these Terms and Conditions, please contact us:

📧 Email: info@nityapanya.com
📞 Phone: +880 181 217 3864
🌐 Website: www.nityapanya.com

Nityapanya — Pure Products, Trusted Living.